PRIVACY POLICY

WHO WE ARE

YEGWELD is a mobile welding service operating in Edmonton, Alberta, Canada. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

By using our website or submitting a quote request, you consent to the practices described in this policy.

WHAT INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you:

• Submit a quote request form on our website
• Contact us by phone, text, or email
• Send us photos of a job for estimation

The types of personal information we may collect include:

• Name — to identify you and address correspondence
• Phone number — to contact you about your quote or service
• Email address — to send estimates, confirmations, or follow-ups
• Job description and photos — to assess the scope of work and provide an accurate estimate
• Service address — to determine if your location is within our service area

We do not collect financial information through our website. Payment (cash or e-Transfer) is handled directly and separately from this site.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To respond to your quote request and provide an estimate
• To schedule and perform welding services
• To communicate with you about your job (updates, follow-ups)
• To improve our services and website

We do not use your information for marketing, newsletters, or promotional purposes unless you explicitly opt in.

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to any third party.

We may share your information only in the following limited circumstances:

• Service delivery — if we need to coordinate with a subcontractor for a specific aspect of your job, we may share your name, phone number, and service address with that party
• Legal requirements — if required by law, court order, or governmental regulation
• Website hosting — our website is hosted on servers that may process data as part of normal web operations (see Third-Party Services below)

THIRD-PARTY SERVICES

Our website may use the following third-party services:

• Web hosting provider — to serve and maintain this website
• Google Analytics — to understand how visitors use our site (collects anonymized usage data such as pages visited, time on site, and general geographic location; does not collect your name or contact information)
• Google Fonts — to display typography on the website (may log your IP address per Google's privacy policy)

We do not use cookies for advertising or tracking purposes. Any cookies used are strictly functional (website operation).

HOW WE PROTECT YOUR INFORMATION

We take reasonable measures to protect your personal information, including:

• SSL encryption (HTTPS) on all pages of our website
• Secure handling of quote form submissions
• Limiting access to personal information to the business owner only
• Deleting job photos and personal details once a project is completed and no longer needed for business records

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information only as long as necessary:

• Quote requests — retained for up to 12 months, then deleted
• Completed job records — name, service description, and date may be retained for up to 7 years for business accounting and warranty purposes
• Photos — deleted within 30 days of job completion unless needed for warranty or portfolio (with your permission)

YOUR RIGHTS

Under PIPEDA and Alberta's PIPA, you have the right to:

• Access your personal information that we hold
• Correct any inaccurate information
• Withdraw consent for us to use your information (note: this may prevent us from providing services)
• Request deletion of your personal information, subject to legal retention requirements

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

CHILDREN'S PRIVACY

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

CONTACT US

If you have questions about this privacy policy, wish to access or correct your information, or want to file a complaint:

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) at oipc.ab.ca or the Office of the Privacy Commissioner of Canada at priv.gc.ca.